Privacy Policy
for Omni Food Network Inc.
Last Updated: September 27, 2025
Omni Food Network Inc. ("We," "Us," or "Our") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy describes how we collect, use, and share personal information when you interact with our website, use our technology platforms (Restaurant OS, Cloud Restaurant), or engage in our consulting and digital marketing services (collectively, "Services").
1. Information We Collect
We collect information primarily from two groups: Website Visitors and Clients (including their End Customers).
A. Information Collected from Website Visitors (Leads, Prospective Clients)
| Category | Data Points | Collection Method |
| Contact Data | Name, job title, company name, email address, and phone number. | Forms, demo requests, business cards. |
| Usage Data | IP address, browser type, operating system, and data about website interaction (e.g., pages viewed, time spent). | Cookies, analytics tools. |
|
Communications | Records of correspondence when you contact support or sales. | Email, phone, CRM. |
B. Information Collected from Clients and Client End Customers (Via Our Platforms)
This data is crucial as it involves the information we process on your behalf through our platforms (Restaurant OS, Delivery Systems).
| Data Subject | Our Role | Data Points Processed |
| Client Business | Data Controller | Financial, billing, contract, and platform configuration data necessary to manage the Services. |
| Client End Customer | Data Processor | Names, phone numbers, emails, order history, table assignments, loyalty points, dietary preferences, and tokenized payment details. |
Note: We act as a Data Processor for Client End Customer Data, meaning we process it strictly on the instructions of our Client (the restaurant/hotel), who is the Data Controller.
2. How We Use the Information
A. For Our Business Operations (As Data Controller)
- Service Provision: To provide, operate, and maintain our Services and send service-related communications (invoices, updates, security alerts).
- Improvement: To improve and personalize our websites and Services, including for product development and platform analysis (e.g., optimizing the Restaurant OS features).
- Marketing: For marketing and promotional purposes, such as sending information about our Services or industry trends, only where permitted by law or with your explicit consent.
B. For Client Services (As Data Processor)
We use Client End Customer Data solely to perform the services contracted by the Client:
- Operational Support: To manage the functions of the Restaurant OS (reservations, POS transactions, order processing, reporting).
- Marketing Execution: To facilitate Digital Marketing campaigns on the Client's behalf (e.g., sending marketing emails to the Client's opted-in customers).
- Logistics: To manage the Delivery System (e.g., routing and delivery tracking).
3. Sharing and Disclosure of Information
We will not sell or rent your personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, email delivery). These providers are contractually obligated to protect the data.
- Affiliates: Companies within the Omni Food Network corporate family for business and operational purposes.
- Legal Compliance: When legally required to do so, such as in response to a court order or subpoena.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Data Security and International Transfer
- Security Measures: We implement appropriate technical and organizational measures (e.g., data encryption, access controls, regular security audits) to protect the personal information we process.
- International Transfer: Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using the Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection laws. We ensure such transfers comply with applicable legal requirements.
5. Your Data Rights
You have rights regarding the personal information we hold about you (e.g., access, correction, deletion).
- Clients: If you are a direct Client, please contact us directly to exercise your rights regarding the data we hold on you as a Data Controller.
- End Customers: If you are a customer of a restaurant that uses our platforms, you must direct your data rights requests directly to that restaurant. As the Data Controller, they are responsible for fulfilling your request. We will assist our Clients as required by law.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
7. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Omni Food Network Inc.
Email: info@omnifoodnetwork.com
Phone: +1 604 288 0180
Address: #3038 – 8700 Mckim Way, Richmond, BC CANADA V6X 4A5